Refund policy

Thank you for choosing True Self.

True Self products are available through authorised marketplace partners, including Amazon, Blinkit and Flipkart. While our website helps you discover and learn about our products, all purchases are completed through these marketplace platforms.

Refunds & Returns

As purchases are completed through authorised marketplace partners, all requests relating to refunds, returns and replacements are governed by the policies of the respective marketplace.

For assistance with any of the following, please contact the customer support team of the platform from which you purchased the product:

Order cancellations
• Refund requests
• Delivery delays
• Missing or lost orders
• Shipping-related concerns
• Damaged shipments or packaging received during delivery
• Payment-related issues
• Order tracking

Product Support

If your concern relates to the product itself, our team is here to help.

Please contact the True Self Customer Care team if you have questions such as:

• The product did not suit your skin or scalp.
• You experienced irritation or discomfort while using the product.
• You need help understanding how to use the product.
• You would like guidance on choosing a more suitable product.
• You have questions about the formulation or ingredients.
• You wish to report a product quality concern.

Our team will review every product-related concern individually and do our best to provide appropriate guidance and support.

Product Quality Concerns

If you believe you have received a product with a manufacturing defect or quality issue, please contact us within 7 days of receiving your order.

To help us investigate the issue, please include:

• Your order number
• The marketplace from which the product was purchased
• A brief description of the issue
• Clear photographs of the product and its packaging

Each case will be reviewed individually by our team. If additional information is required to assess the concern, we may contact you before providing further assistance.

Skin Compatibility

Every person's skin is unique, and individual responses to skincare products may vary.

Although True Self products are formulated to be gentle and fragrance-free, we cannot guarantee that every product will suit every individual.

If you experience persistent irritation, discontinue use and consult a dermatologist if necessary.

If you have any concerns about your experience with a True Self product, please contact our Customer Care team. We will be happy to understand your concern and assist you wherever possible.

Contact Us

For product advice, product quality concerns or formulation-related questions, please contact the True Self Customer Care team.

Email: support@thecertainsoul.co
Phone / WhatsApp: +91 9878091601
Business Hours: 24x7, 365 days